At Navarch Store, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, please review the policy below.
Damaged Package on Delivery
If your order arrives in a damaged condition or the packaging appears to have been tampered with before delivery, please refuse to accept the package.
If the package has already been accepted:
- Record a clear unboxing video.
- Take 2 clear photographs of the package showing the damage.
- Email the evidence to contact@navarchstore.com within 24 hours of delivery.
Once we verify the evidence, we will dispatch a replacement product at no additional cost.
Return & Exchange Eligibility
If you receive a product with manufacturing defects or quality issues (subject to verification by Navarch Store), you may request a return within 7 days of receiving your order.
To initiate a return, contact us at:
Email: contact@navarchstore.com
Our support team will review your request and respond within 24–48 business hours.
Bundle & Combo Products
If you purchased a bundle, combo, or promotional package and only one product has a verified manufacturing defect, the refund or replacement will apply only to the defective product, subject to verification by Navarch Store.
Return Requirements
To qualify for a return or refund, the following conditions must be met:
- Return request must be submitted within 7 days of delivery.
- Product must be unused.
- Original packaging, invoice, labels, and accessories must be included.
- Product must not contain scratches, damage, stains, or signs of use.
- Product must pass our quality inspection after it is returned.
If any of these conditions are not met, Navarch Store reserves the right to reject the return or refund request.
Non-Returnable Products
The following items are not eligible for return, exchange, or refund:
- Used perfumes
- Products purchased during clearance or special promotional sales (unless received damaged or defective)
- Products marked as Scratch & Dent
- Gift cards (if applicable)
Return Process
Step 1
Email your return request to contact@navarchstore.com within 7 days of receiving your order.
Include:
- Order Number
- Reason for return
- Photos and videos (if applicable)
Step 2
Our team will review your request within 2 business days.
If approved, we’ll provide return instructions.
Step 3
Pack the product securely using its original packaging to prevent damage during transit.
Step 4
Ship the package using a trackable courier service.
Once shipped, email your tracking details to:
Return Shipping
Depending on your location and order, Navarch Store may:
- Arrange a reverse pickup, or
- Request the customer to self-ship the product.
If the customer self-ships the order, proof of shipment and delivery must be provided.
Return shipping charges (if applicable) will be deducted from the refund amount unless the return is due to an error on our part (wrong, damaged, or defective product).
Packaging Requirement
Products returned without the original Navarch Store packaging may incur a ₹99 packaging deduction from the refund amount.
Quality Inspection
After receiving the returned item, our quality team will inspect it.
If the product:
- Meets all return conditions → refund or replacement will be processed.
- Shows signs of use, damage, missing accessories, or tampering → the return will be rejected and shipped back to the customer at their expense.
Refund Processing
Once the returned product successfully passes inspection, refunds will be processed within 7 business days.
Refunds are issued only to the original payment method used during checkout.
Refunds cannot be transferred to another account or payment method.
Order Cancellation
Orders may only be cancelled before they are shipped.
Once an order has been dispatched, cancellation is no longer possible.
To request cancellation, email:
Cancellation Terms
- Orders cancelled after payment but before dispatch may incur a 2% payment gateway processing fee.
- If the order has already been shipped, applicable shipping charges (both forward and return shipping, if applicable) will be deducted from the refund.
- Sale, promotional, or discounted products are not eligible for cancellation unless damaged or defective.
Failed Return Conditions
If:
- An empty package is returned,
- A different product is returned,
- Used products are returned,
- Products fail quality inspection,
Navarch Store reserves the right to reject the refund request and return the product to the customer at their expense.
Contact Us
If you have any questions regarding returns, exchanges, refunds, or cancellations, please contact us:
Navarch Store
Email: contact@navarchstore.com
Website: https://navarchstore.com